IT Help Desk Technician

Posted 7 months ago

Where Your Health Matters®

The IT Help Desk Technician will provide technical support and troubleshooting services to end-users who need assistance with their computer hardware or software.


  • Maintain, analyze, troubleshoot, and repair computer systems, hardware & computer peripherals, and user accounts including rights, security, & systems groups.
  • Document, maintain, upgrade and/or replace hardware and software systems.
  • Daily checks of equipment and Document all work through Zendesk IT ticket system.
  • Apply knowledge of commonly-used concepts, practices, and procedures within technology field to resolve technical hardware and software issues and problems.
  • Design and engineer multimedia projects for software applications, videos, and printed media.
  • Must abide to all HIPAA, Confidentiality, Security and Privacy laws.
  • Other IT infrastructure duties may be assigned by your Manager or other Supervisor.
  • This job has no supervisory responsibilities; Report to a project leader or manager.


Minimum: High school diploma or general equivalency diploma (GED); 1-2 years IT related experience.

Preferred: Microsoft Certifications and/or bachelor’s degree in an IT field; with 1-2 years’ experience; or equivalent combination of education and experience.

COMPETENCIES: To perform the job successfully, an individual should be punctual, reliable, detail-oriented, an effective problem-solver, display an eagerness to learn, have good verbal & written communication skills, effectively prioritize tasks, and demonstrate the following competencies:

  • Have knowledge of commonly-used concepts, best-practices, and procedures within IT field.
  • Can follow instructions and pre-established guidelines to perform the core functions of the job.
  • Good reasoning ability including asking questions and/or searching for solutions not known.
  • Be self-sufficient and/or work well under immediate supervision or in a team.
  • Safety and Security – Uses equipment and materials properly.
  • 90% of the job is sitting; and the employee may be called to lift and/or move 50 pounds.

Computer & Technology Skills: Win. Server 2012R2 & 7/8/8.1/10, Office 365, Networking, SonicWall, PowerShell, VMs, Zendesk, Act! CRM, and VOIP.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The above requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: Job descriptions are not meant to be all-inclusive and/or the job itself is subject to change. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Job Features

Job TypeFull Time
Job TitleIT Technician 1
DepartmentInformation Technology
Reports toManager/CIO
FLSA StatusNon-Exempt

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