Jobs

The IT Help Desk Technician will provide technical support and troubleshooting services to end-users who need assistance with their computer hardware or software.

JOB DESCRIPTION, ESSENTIAL DUTIES & RESPONSIBILITIES:

• Maintain, analyze, troubleshoot, and repair computer systems, hardware & computer peripherals, and user accounts including rights, security, & systems groups.
• Document, maintain, upgrade and/or replace hardware and software systems.
• Daily checks of equipment and Document all work through Zendesk IT ticket system.
• Apply knowledge of commonly-used concepts, practices, and procedures within technology field to resolve technical hardware and software issues and problems.
• Design and engineer multimedia projects for software applications, videos, and printed media.
• Must abide to all HIPAA, Confidentiality, Security and Privacy laws.
• Other IT infrastructure duties may be assigned by your Manager or other Supervisor.
• This job has no supervisory responsibilities; Report to a project leader or manager.

EDUCATION AND EXPERIENCE:

Minimum: High school diploma or general equivalency diploma (GED); 1-2 years IT related experience.

Preferred: Microsoft Certifications and/or bachelor's degree in an IT field; with 1-2 years’ experience; or equivalent combination of education and experience.

COMPETENCIES: To perform the job successfully, an individual should be punctual, reliable, detail-oriented, an effective problem-solver, display an eagerness to learn, have good verbal & written communication skills, effectively prioritize tasks, and demonstrate the following competencies:

• Have knowledge of commonly-used concepts, best-practices, and procedures within IT field.
• Can follow instructions and pre-established guidelines to perform the core functions of the job.
• Good reasoning ability including asking questions and/or searching for solutions not known.
• Be self-sufficient and/or work well under immediate supervision or in a team.
• Safety and Security - Uses equipment and materials properly.
• 90% of the job is sitting; and the employee may be called to lift and/or move 50 pounds.

Computer & Technology Skills: Win. Server 2012R2 & 7/8/8.1/10, Office 365, Networking, SonicWall, PowerShell, VMs, Zendesk, Act! CRM, and VOIP.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The above requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: Job descriptions are not meant to be all-inclusive and/or the job itself is subject to change. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Overview: Support Finance department accounts payable and manage and/or support special projects.    

Main Job Tasks and Responsibilities

Payroll processing and management: Timecard collection, submit payroll, process 401K distributions/funding, track employee absences / PTO. Responsible for oversight of HR department along with manager.

• Human Resource support: Management of Employee files and updates with Oasis Outsourcing
• Payroll processing and management of PTO
• Handle sensitive human resource tasks for employees and the company.
• Help prepare company’s monthly, quarterly and yearly budget to actuals
• Maintain vendor files and documentation
• Accounts Receivable: Create invoices, statement of accounts, track and maintain outstanding balances. 
• Accounts Payable: Review, enter and process.
• Help prepare companies monthly, quarterly and yearly budget to actuals.
• Maintain QuickBooks vendor files and documentation.
• Conduct research, collect and analyze data to prepare reports and documents
• Implement and support healthcare initiative projects
• Prepare and edit correspondence, communications, presentations and other documents
• File and retrieve documents and reference materials
• Monitor, screen, respond to and distribute incoming communications
• Liaise with internal staff at all levels
• Interact with external vendors

Required Competencies

• QuickBooks experience
• Superior organizational and planning skills
• Effective communication skills
• Information gathering and monitoring skills
• Problem analysis and problem solving skills
• Keen judgment and decision-making ability
• Initiative
• High confidentiality awareness
• Effective team player
• Attention to detail and accuracy
• Adaptability
• Assertive
• Proven Track Record

Education and Experience

• Three (3) years’ experience providing support at a high level
• Two (2) years’ QuickBooks experience
• Two (2) years’ office environment with HR experience preferred
• Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite
• Knowledge of standard office administrative practices and procedures
• Bachelor’s degree an advantage

DISCLAIMER:

Job descriptions are not meant to be all-inclusive and/or the job itself is subject to change. Nothing in this job description restricts management's right to assign or reassign duties

Summary:

Essential Duties and Responsibilities:

• Assists in the development and design of in-house software systems and applications
• Plans programs by studying specifications
• Arranges specifications by developing logical sequence; preparing flowcharts; researching solutions.
• Encodes specifications by converting logical sequence and workflow into program language.
• Verifies encoding by performing trial runs; modifying code.
• Prepares program reference by documenting control language (SQL, C#, C++, etc.)
• Expertise in current computer hardware and software
• Ability to use one or more development language (C++, Java, C#, PHP, HTML, etc.)
• Displays technical knowledge of Android and/or iOS operating systems
• Advances job knowledge to next level by participating in educational opportunities; reading professional publications, etc.
• Accomplishes department and organization mission by completing related results as needed..
• Maintains and applies knowledge of current trends, practices and developments in health care information technology to the benefit of the organization.
• Contributes in the data integrity, governance, and data structure standards and policies.
• Must abide to all HIPAA, Confidentiality and Privacy laws.
• Other duties as assigned within the scope of responsibilities and requirements of the job; not limited by this job description.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Strong skills in C#, Java, and/or C++ and other comparable software development tools.
• Strong knowledge of data, data objects, data structure, SQL, and industry standards.
• Analytical and advanced problem solving strategies.
• A working knowledge of industry coding (revenue codes, ICD 9/ICD10 classifications, CPT codes, etc.).
• Minimum level computer skills in a Microsoft Office environment: Advanced.
• Strong internet research capabilities.
• Bi- or Multi- lingual skills (written and verbal): A Plus.
• Attention to detail.
• Report Writing
• Problem Solving
• Systems/Workflows/General IT
• People Skills
• Assertive / Reliable
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Safety and Security - Uses equipment and materials properly.
• Attendance/Punctuality - Is consistently at work and on time.
• Knowledge of legal and ethical consideration related to patient information.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:                                                    

Required: Bachelor's degree in a related area and 2-4 years of experience in the field or in a related area.

Preferred: Master’s degree in a related area (e.g. MS in Computer Science, MS in Computer Engineering, etc.).

Language Skills:    

Ability to read and comprehend simple instructions, correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one situations to visitors, clients, and other employees of the organization.

Reasoning Ability:       

Ability to think critically and objectively and unbiased. Quickly learn/adapt to healthcare industry standards, codes, data, and business practices.

Computer Skills & Programming Languages:    

MS Office Productivity Tools (Word, Excel, Outlook, PowerPoint), SQL & Data Objects, C#, C++, Java, Android, iOS operating systems, other coding languages and software development tools, databases, and other various report writing tools.

Other Skills and Abilities:    

High accuracy and extreme confidentiality is a MUST. Must be highly detail-oriented and possess a very high degree of organization

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Physical Demands:

While performing the duties of this Job, the employee will have a combination of standing, sitting, bending and reaching. May work at a computer monitors for prolonged periods. The employee may lift and/or move up to 10 pounds.

DISCLAIMER:

Job descriptions are not meant to be all-inclusive and/or the job itself is subject to change. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

EDUCATION AND EXPERIENCE:

Minimum: High school diploma or general education degree (GED); 1-2 years IT related experience.

Preferred: Microsoft Certifications and/or bachelor's degree in an IT field; with 1-2 years’ experience; or equivalent combination of education and experience.

Job Description, Essential Duties, and Responsibilities:

• Maintain, analyze, troubleshoot, and repair computer systems, hardware & computer peripherals, and user accounts including rights, security, & systems groups.
• Document, maintain, upgrade and/or replace hardware and software systems.
• Daily checks of equipment and Document all work through Zendesk IT ticket system.
• Apply knowledge of commonly-used concepts, practices, and procedures within technology field to resolve technical hardware and software issues and problems.
• Design and engineer multimedia projects for software applications, videos, and printed media.
• Must abide to all HIPAA, Confidentiality, and Privacy laws.
• This job has no supervisory responsibilities; Report to a project leader or manager.
• Other IT infrastructure may be assigned by your Manager or other Supervisor.

COMPETENCIES:

To perform the job successfully, an individual should be punctual, reliable, detail-oriented, an effective problem-solver, display an eagerness to learn, have good verbal & written communication skills, effectively prioritize tasks, and demonstrate the following competencies:

• Have knowledge of commonly-used concepts, best-practices, and procedures within IT field.
• Can follow instructions and pre-established guidelines to perform the core functions of the job.
• Good reasoning ability including asking questions and/or searching for solutions not known.
• Be self-sufficient and/or work well under immediate supervision or in a team.
• Safety and Security - Uses equipment and materials properly.
• 90% of the job is sitting; and the employee may be called to lift and/or move 50 pounds.

Computer & Technology Skills:    

Win. Server 2012R2 & 7/8/8.1/10, Office 365, Networking, SonicWall, PowerShell, VMs, Zendesk, Act! CRM, and VOIP.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The above requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER:

Job descriptions are not meant to be all-inclusive and/or the job itself is subject to change. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Essential Duties and Responsibilities:

• Monitor and manage various cloud services
• Installing, configuring, testing and maintaining operating systems, application software and system management tools
• Perform operational engineering for activities which include platform upgrades, server patching, monitoring, configuration, and troubleshooting.
• Provide periodic off-hours on-call support for production and development environments.
• Work closely with a team of database architects, engineers, and developers to create functional design specifications, Azure reference architectures, and assist with other project deliverables as needed.
• Design state-of-the-art technical solutions on Azure that address customer’s requirements for scalability, reliability, security, and performance
• Ensuring the highest levels of systems and infrastructure availability

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Software: Cloud database IT, Azure, Virtual Machines with VMware, Servers, and other Microsoft products
• Systems/Workflows/General IT
• Report Writing
• Problem Solving
• Knowledge of computer applications.
• Detail Oriented
• People Skills
• Assertive / Reliable
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Safety and Security - Uses equipment and materials properly.
• Attendance/Punctuality - Is consistently at work and on time.
• Knowledge of legal and ethical consideration related to patient information.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:                                                 

May require a bachelor's degree in a related area and 2-4 years of experience in the field or in a related area.

Language Skills:    

Ability to read and comprehend simple instructions, correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one situations to visitors, clients, and other employees of the organization.

Reasoning Ability:       

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. 

Computer Skills:    

MS Office Productivity Tools (Word, Excel, Outlook, PowerPoint). Software: Cloud database IT, Azure, Virtual Machines with VMware, Servers, and other Microsoft products

Other Skills and Abilities:     

High accuracy and extreme confidentiality a MUST. Detailed-oriented and very organized.

Physical Demands: While performing the duties of this Job, the employee will have a combination of standing, sitting, bending and reaching. May work at computer monitors for prolonged periods. The employee may lift and/or move up to 10 pounds.

Summary: This position is responsible for traveling to assigned offices and performing administrative tasks pertaining to beneficiaries aligned with practices. Ranges from contacting patients to administrative duties using the company’s proprietary software with the goal of supporting company initiatives and patient assignment. This job description may be edited at any time per the company’s needs, with relevant notice to the employee.

Essential Duties and Responsibilities:

• Coordinate patient assignment project-based work by contacting and scheduling patients for appropriate visits.
• Assist practices to increase performance of annual wellness visits (Medicare patients) and annual physicals (commercial patients) as well as follow ups and any other medically necessary visits.
• Communicate with office staff to provide updates to relevant company teams pertaining to office workflow. Deliver reports to office staff as requested from company representatives.
• Use company software to track patients in the system and ensure proper outreach to beneficiaries.
• Contact and schedule patients for appropriate appointments for company participants.
• Develop rapport with patients, caregivers, physicians, and providers and deliver superior customer service.
• Utilize strategies / toolsets for more accurate, efficient, and engaging communication with patients, office staff and ACO teams as requested.
• Maintain assignment education and training documents / systems. Maintain patient engagement processes and systems.
• Remotely integrating practice EMRs with the company’s to transition into care coordination for our designated PAC team as needed.
• Submit file /documentation to office staff and relevant company teams as requested for reviewing, quality assurance checks, and other purposes.
• Collect office data representing practices’ performance with various patient care services and collect patient data for use through our eligibility system.  
• File and retrieve documents and reference materials.
• Ensure validity of the reporting system, track patient logs within the software.
• Must abide to all HIPAA, Confidentiality and Privacy laws.

Education / Experience:

• Must have a minimum or pursuit of AA / Bachelor’s degree
• 1-2 years’ experience in a healthcare environment
• 1-2 years’ experience working with major EMR software
  • (eClinical, Athena, PracticeFusion, etc.)
• 1-2 years of experience using Microsoft Excel and other Microsoft products
• Bilingual preferred

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Superior organizational and planning skills
• Effective written and verbal communication skills
• Superior customer service
• Problem analysis and problem-solving skills
• Keen judgment and decision-making ability
• High confidentiality awareness
• Knowledge of HIPAA: Legal and ethical consideration related to employee information
• Attendance/Punctuality - Is consistently at work and on time.
• Attention to detail and accuracy
• Unrestricted driver's license.
• Knowledge of standard office administrative practices and procedures
• Reliable transport

Physical Demands:

• While performing the duties of this Job, the employee will have a combination of standing, sitting, bending, and reaching. May work at a computer monitors for prolonged periods. The employee may lift and/or move up to 10 pounds.