ER Care Coordinator

Posted 2 years ago

Where Your Health Matters®

Coordinates appropriate inpatient care, utilizing appropriate PCP and/or preferred specialist or hospitalist group as appropriate.

  • Arranges implementation and execution of patient’s necessary discharge planning to preferred specialists and post-acute care providers.
  • Arranges care for designated patient care needs as assigned.
  • Coordinates patient care following emergency room visit to PCP and/or preferred specialists.
  • Builds and maintains strong relationships with emergency room providers and staff by offering excellent customer service for the purpose of ensuring compliance with policies/initiatives.
  • Identify trends that prevent patients from receiving high quality care.
  • Works closely with emergency room staff to coordinate patient care plans.
  • Coordinates transfer of records as necessary to ensure appropriate admission, discharge and/or transfer to preferred post-acute care facility.
  • Promotes Transitional Care Management (TCM), assisting in coordination of PCP appointment following hospital discharge.
  • Manages PCP notifications as necessary for admission, consultation, transfer and/or follow-up as appropriate.
  • Provides PCP support, including coordination of appropriate communications with emergency room physicians, on-call specialists and hospitalists as necessary.
  • Creatively reach out and engage patients to ensure their needs are being met.
  • Conducts on-site visits, telephonic conversations and written communications with individuals including Hospital executives, Patient Account Managers, Physicians, Office, and Billing Managers.
  • Perform on-site provider orientation and group county orientations for emergency room and specialty care physicians regarding policies, procedures, and company-wide initiatives.
  • Other duties as assigned.
  • Applicant must be highly proficient and creative at identifying and solving problems. Incumbent must be able to work independently as a telecommuter and attend off-site meetings, including overnight stays.

Essential Job Functions:

  • Communicate effectively as a liaison between PBACO and the community providers to provide education on policies and procedures as well as, assist in the resolution of issues or concerns between PBACO and any agencies.
  • Coordinate patient care and liaison between PBACO and the acute facilities to ensure proper care plans, communication, and follow-up.
  • Goal/Target Visits: Service facilities/agencies within a specific geographic territory by conducting annual Goal/Target visits for the purpose of continued education regarding policies/initiatives.

Minimum Qualifications:

2 years’ experience required in hospital, SNF, Home Health or Hospice Setting and/or Provider Relations experience

Valid unrestricted driver’s license

Preferred Qualifications:

Bachelor’s degree in Business Administration, Marketing, Health Care Administration or Other Related Degree

2 years’ experience required in hospital, SNF, Home Health or Hospice Setting and/or Provider Relations experience

Knowledge and understanding of care plans and transition of care between hospital, SNF, Hospice and home health.

Physical Demands/Requirements:

The position requires driving for extended periods of time, as well as walking to and from provider offices potentially up and down stairs.

Position may require lifting objects weighing less than 10 lbs.


Job descriptions are not meant to be all-inclusive and/or the job itself is subject to change. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Job Features

Job TitleER Care Coordinator
DepartmentClinical Action Team
Reports toManager
FLSA StatusExempt

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